Welcome to the SHINE Counselor Certification Training!

This certification training includes both online and live training for a total of 40 hours:

  • Phase 1: Foundations of Medicare Online Training, quiz, and 1 live training
  • Phase 2: Online Training and 1 live training
  • Phase 3: Online Training and 1 live training
  • Phase 4: SHINE Certification Exam

The SHINE Program provides free health insurance information, counseling, and assistance to people who are eligible for Medicare and their caregivers. Certified, trained SHINE counselors, who are often volunteers, work with participants to help explore Medicare plan options and educate consumers on ways to make healthcare more affordable and accessible.

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Interested in becoming a SHINE Counselor?

Explore what a SHINE Counselor does and request access to the SHINE Certification Training on the Become a SHINE Counselor webpage.

Go to short module

Approved to take the Certification Training?

If you have been approved to take online Certification Training, create your AGE TRAINING account.

Go to create an account

Questions?

Contact: Kathleen Gouveia

SHINE-LMS@mass.gov

Last modified: Thursday, August 7, 2025, 9:30 AM