Recording of Training provided by the AGO Office and AGE regarding cases to report to the Attorney Generals Office, Governing Laws and Documentation. 

This course holds the video recorded of the 10/23 Live Webinar. The AGE Business Rule and Job Aid regarding use of the ISO Matrix Tools. 

Participants will learn how trauma can influence the way Older Adults respond to Protective Service investigations, assessments, and interventions. The session will cover practical strategies for conducting trauma-informed interviews, including how to build rapport, recognize trauma responses, establish emotional and psychological safety, and ways to avoid re-traumatization.

This training is designed for Protective Services (PS) professionals to understand vicarious trauma—its definition, impact, and relevance to PS work—and to provide practical strategies for building and maintaining resilience in the field. The course will also highlight tools and resources available to sustain well-being and professional effectiveness. a responses, establish emotional and psychological safety, and ways to avoid re-traumatization.

This interactive training module will guide the APS professional through common myths and facts about aging and explore how these beliefs may influence APS interventions and decision-making. Recognizing and challenging misconceptions about aging enables professionals to conduct accurate assessments while promoting the well-being, safety, and self-determination of the individuals served through APS.